On the one hand, companies find it convenient to use mobile device management (MDM) as it secures and controls the access to the handheld devices. On the other, the drawbacks of this technology can cause issues that IT administers have to deal with.
MDM is created aiming to:
- Involve mobile devices in the infrastructure of the company
- Allow employees to work whenever and wherever they want
- Manage data on handheld devices
- Deliver emails and other essential information to smartphones of employees
- Allow employees take an advantage of Remote Desktop Services and VPN.
One of the main disadvantages of MDM and, perhaps, the main reason why many companies don’t use it is a price of the technology. It is essential to count up the results of the possible breach and compare it with the total cost of the MDM system. And it is also essential to take into consideration the increase of productivity when employees have a possibility to work on their mobile devices.
The administration of the MDM system requires specific knowledge and skills and lack of IT staff able to administer the system is another reason why many companies refuse to use this system. Also it is necessary to develop policies of using the system and sometimes MDM requires additional investments in the PC and laptop architecture.
Still, there are more features that MDM lacks:
- MDM doesn’t guarantee full protection of data on cloud services and other data storages
- MDM tools don’t provide full protection of a device’s network communications, VPN implementation protect only a part of it.
- The MDM agent doesn’t have a possibility to shield all attacks because it has no access to all code required to manage the devices totally. Different device and OS developers give different level of MDM access to each system requires its own customized settings.
- MDM providers can fail with timely providing of updates to new OS.
- The features of the system can be weak.